Terms and Conditions

By using this website, you agree to use it lawfully and to provide accurate information when contacting us, subscribing, requesting quotations, or placing orders.

You may not misuse the website, interfere with its operation, or attempt unauthorized access to our systems or forms.

We aim to present accurate product descriptions, images, availability, and pricing or quotation-related information. However, catalogue content may change without notice and may be subject to stock, seasonality, export restrictions, or supplier availability.

A quotation request, invoice request, or checkout submission does not by itself guarantee acceptance of an order.

We reserve the right to confirm, refuse, limit, or cancel any order or inquiry where necessary, including in cases involving:

• product unavailability;
• pricing or listing errors;
• destination-country restrictions;
• payment verification concerns;
• suspected fraud or misuse.

This website collects export quote requests only. No payment is taken on the site, and we do not collect card or banking details through any form here.

Pricing, invoicing, and payment terms are agreed directly with our team for each order through email and arranged business channels. A quote request does not create a payment obligation until those terms are confirmed in writing.

Delivery and export timelines are estimates only. Timing may be affected by order preparation, phytosanitary documentation, airline or freight schedules, customs review, local regulations, or other factors outside our direct control.

Buyers are responsible for ensuring that imported goods are permitted in the destination country and that any local permits, inspections, or duties are handled where applicable.

Returns, cancellations, and approved refunds are governed by our Refund Policy.

All website content, branding, text, graphics, images, and design elements are the property of Zeniva Serala or its licensors and may not be copied, republished, or reused without prior written permission.

To the fullest extent permitted by law, Zeniva Serala will not be liable for indirect, incidental, special, or consequential losses arising from website use, order delays, export restrictions, third-party logistics issues, or destination regulatory actions.

We may update these Terms and Conditions from time to time. Continued use of the website after updates are posted means you accept the revised terms.

Questions regarding these Terms and Conditions may be sent to zenivaserala@gmail.com.