Privacy Policy

Zeniva Serala (Private) Limited is a Sri Lanka-based business focused on premium plants, agricultural sourcing, and export coordination. If you have questions about this policy, you may contact us at zenivaserala@gmail.com.

We may collect the following categories of information:

• contact details such as your name, email address, phone number, company, shipping country, and address;
• order and inquiry details such as products selected, quantities, invoice details, and export-related requests;
• technical information such as IP address, browser type, device information, page visits, and interaction events;
• marketing and newsletter data you voluntarily provide through forms or subscription fields.

We use personal information to:

• respond to inquiries and support requests;
• prepare quotations, invoices, export paperwork, and order communications;
• manage catalogue selections, checkout flows, and business follow-up;
• send newsletters or marketing updates where you have requested them;
• improve our website, understand demand, and measure marketing performance;
• detect abuse, spam, fraud, or unauthorized activity on our forms and services.

Our website uses cookies and similar technologies for performance, analytics, advertising, and form security.

These tools may include:

• Google Tag Manager and Google Analytics 4;
• Microsoft Clarity;
• Meta Pixel;
• Cloudflare Turnstile for spam and bot protection;
• HubSpot for forms and CRM workflows.

These providers may process technical and usage information according to their own privacy notices.

This website does not process online payments and does not collect card or banking details through any form here. There are no card fields and no payment processors handling transactions on the site.

The information we collect in connection with an order is the quote-request contact and shipping detail you submit, such as your name, company, email, phone number, and destination address. Any pricing and payment terms are arranged directly with our team outside this website.

We do not sell your personal information. We may share it only where necessary with:

• email, analytics, CRM, and security providers;
• shipping, logistics, regulatory, or export compliance partners where needed to complete an order;
• legal or regulatory authorities where disclosure is required by law.

We retain information only for as long as reasonably necessary for business operations, legal recordkeeping, dispute handling, and export documentation.

We use commercially reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed as completely secure.

You may contact us to:

• request access to personal information we hold;
• correct inaccurate details;
• request deletion where appropriate;
• unsubscribe from marketing communications.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.